Local North Wales estate agency, Williams & Goodwin The Property People have again been recognised for delivering outstanding customer service to its clients, making the shortlist of The ESTAS - the biggest award scheme in the UK residential property industry.
The ESTAS sponsored by Coadjute honours the best agents, conveyancers and mortgage advisors in the UK. The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the evaluation of 60,000 client reviews.
Four hundred Agents, conveyancers and mortgage brokers have been shortlisted around the UK making them one of the top property firms in the UK. The regional and national winners will be announced at the 18th annual ESTAS ceremony held in London on 22nd October. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,000 of the UK’s top property professionals.
Spencer said: “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. Now more than ever high quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on.”
Simon Brown, founder of The ESTAS says “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”
Dan Salmons, CEO at Coadjute said “We are proud to work with ESTAS to bring together the very best agents, conveyancers and brokers under one roof for the first time. This year’s theme of ‘Working Together Better’ could not be more apt for Coadjute – it is something we believe in passionately. Our network seamlessly and securely connects the systems that agents, conveyancers and brokers use, enabling professionals to see progress and share documents, cut transaction times, and give even better customer service. We are therefore delighted to be supporting ESTAS and the whole property industry to celebrate the best service, and the benefits of working together”.
Melfyn Williams from WGTPP commented: “We are very proud to be shortlisted. We take our levels of customer service very seriously because we know clients have a choice. Hopefully we can go one step further and win at The ESTAS Awards in October, but most importantly a big Thank You to all the people who continually support our company and of course well done again to our tremendous team of dedicated property professionals who keep making it happen."